Refund Policy

You can generate and review previews before placing an order. No payment is required to view those previews.

If the preview is not the direction you want, do not proceed to checkout.

Before immediate digital delivery, checkout asks you to consent to delivery beginning and to acknowledge that the 14-day withdrawal right ends once delivery begins. Without that express consent, mandatory withdrawal rights remain unaffected.

If there is a technical delivery issue or the wrong file is delivered, contact us and we will correct or replace it.

A print of your own animal, made from the proof you explicitly approved, is produced to your specification. The statutory change-of-mind withdrawal exception for clearly personalized goods may apply; mandatory rights for faults, damage or non-conformity always remain.

If an item arrives damaged, defective, or materially different from the approved order, contact support within 30 days of delivery with photographs of the item and packaging.

A standard catalogue print is not treated as personalized merely because it is printed after you order it. Eligible consumers may notify us within 14 days of delivery that they wish to withdraw, then return the unused, undamaged item as instructed by support.

Unless the item is faulty, damaged or incorrect, the customer pays the direct return cost. We refund the purchase price and standard outbound delivery where required after the returned item is received or return evidence is supplied.

If a print arrives damaged or faulty, contact support with photographs and your order reference. We assess the issue with our print partner and explain the available replacement or refund remedy. Your mandatory rights remain unaffected.

Requests made outside the reporting window may be denied unless required by law.

If you believe there has been a billing error, contact us first so we can investigate quickly.

Fraudulent chargebacks or disputes related to clearly delivered custom work may lead to account restrictions or supporting evidence being provided to the payment processor.